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In other words, some customers might not even be told their accounts have been stolen because they won't be able to sent or receive text messages or phone calls. TracFone's security alert said it had tried to contact all affected customers, 'but given the nature of this activity, messages to impacted mobile telephone numbers may no longer be accessible by some customers.' Links to do so via a web browser are embedded in the TracFone security alert page (opens in new tab).

You should immediately change your carrier-account PIN and, if possible, the account's secret question and answer. If you have an account with any of the six brands mentioned above, this is a potentially bad situation. What you need to do if you're a TracFone customer Tom's Guide has reached out to Verizon for comment, and we will update this story when we receive a reply. TracFone's message, however, only hints at the fact that losing a cellphone number to thieves can lead to a nightmarish spiral of account thefts and monetary loss.

Add airtime to straight talk phone with credit card